Plans and billing

This page is for org admins. Billing is in the sidebar for org admins only. Anyone else who opens the page sees the plans with their buttons switched off, and “Only an organisation admin can change the plan.”

Plans

Folke is priced per team member.

• Basic: leave requests and approvals, the team calendar, bank holidays, closures, events and no-leave dates, importing leave, calendar feeds, permission levels, and email and push notifications.
• Pro: everything in Basic, plus analytics, moments, the rota, who’s around and the working week, Slack, and the API.

Seats

Everyone in your organisation is a seat: team members you invite from the moment they’re added, anyone who asks to join once you approve them, and anyone an import adds. Removing someone frees their seat. Your subscription is updated when you add, approve or remove someone.

The free trial

A new organisation starts on the Start your free trial screen. Select Choose Basic or Choose Pro and add a card in Stripe’s checkout. Every plan starts with 7 days of Pro, free, counted from when the card goes in, and nothing is charged until it ends. Until then, everyone else sees “Your trial hasn’t started”.

During the trial your organisation has every Pro feature, whichever plan you chose. A card in your sidebar shows the days left, with Change plan. Admins get an email about three days before it ends.

When it ends, Stripe charges the card for the plan you chose, and nobody is locked out while that happens. If you chose Basic, the Pro features switch off then. Each organisation gets one trial.

Changing plan

Select Switch to Basic or Switch to Pro. Without a running subscription, the buttons say Choose Basic and Choose Pro, and take you to checkout.

• During the trial, it’s free, and only changes what follows the trial.
• After the trial, Pro starts straight away, and the difference for the rest of the billing period goes on your next invoice. Basic switches the Pro features off straight away, and the unused part of Pro comes off your next invoice.

Moving to Basic

Analytics, moments, the rota, who’s around, Slack and API keys stop working, and the Rota, Integrations and API tabs leave Organisation Settings. Everything you set up in them is kept, ready if you come back to Pro.

Your card and invoices

Select Manage card and invoices to update your card, download invoices or cancel. It opens Stripe’s secure page: your card details are held by Stripe, never by Folke.

Cancelling

Cancel from Manage card and invoices. Your team keeps access until the end of the period you’ve paid for, and Billing shows the date it ends. Then everyone sees Subscription inactive and admins get an email to say it has ended. Your data is kept. Choosing a plan again brings everyone back, and is charged straight away, since the trial is only once.

If a payment fails

Nobody is locked out. Admins are emailed, and get a Payment didn’t go through card in the sidebar and a notice on Billing, while Stripe tries the card again over the next few days. Your team carries on as normal meanwhile. Update the card in Manage card and invoices and the next try should go through; you’ll get an email when it does.

If every retry fails, the subscription stops and everyone sees Subscription inactive. Admins can still open Billing and fix the card the same way, and everyone is straight back in once it’s paid. Choosing or switching plan won’t work while a payment is owed, so fix the card first.

Billing emails

Trial expiring, Payment failed and Subscription cancelled can each be turned off in Notifications. The email saying your subscription is active always sends.

A trial without a card

If your trial started without a card, it ends on its date, and after that only Billing opens until you choose a plan. Choosing one before then keeps the days you have left.