Signing in

Sign in at app.myfolke.com with your email address and password. Tick Remember me (30 days) to stay signed in on that device, rather than signing in again each time you come back. Leave it unticked on a computer you share.

If the details don’t match, Folke says “That email and password don’t go together. Check them, or reset your password.” It says the same whichever one is wrong.

If you’ve been away for a while, you may be brought back to sign in with “Your session has expired. Please sign in again.” Sign in and carry on where you were.

Forgotten your password

1. On the sign-in page, select Forgot password?
2. Enter your email address and select Send link.
3. Follow the link in the email and set a new password of at least 8 characters.

A few things to know:

• The link works for 3 hours.
• Asking again within a minute doesn’t send another email, so give the first one a moment, and check your spam folder.
• The page says the same thing whether or not the address has an account, so check it’s the one you signed up with.
• Setting a new password signs you out on every other device.
• If you were invited but never set a password, use your invitation link instead. Once an invitation has run out, ask your admin to send a new one: a reset link won’t be sent for it.

Two-factor authentication

If you’ve turned on two-factor authentication, Folke asks for the 6-digit code from your authenticator app after your password.

• Type or paste the code into the six boxes. It sends itself once they’re full.
• You have 10 minutes after entering your password. After that, sign in again.
• After too many wrong codes you’ll need to wait a few minutes before trying again.
• Phone not to hand? Select Use a recovery code and enter one of the codes you saved when you turned two-factor on. Each one works once.

If your organisation asks everyone to use two-factor, Folke asks you to turn it on before anything else opens. See Security.

Signing out

• On a computer: select … on your name card at the foot of the sidebar, then Sign out.
• On a phone: tap your photo in the tab bar, then Sign out. Folke checks with you first.

Signing out also turns off push notifications on that device, so whoever uses it next doesn’t get yours.

To sign out everywhere else, for example on a phone you’ve lost, change your password under Settings > Security. That signs out every other device.